What to Expect As An Agent

​

​

• Delivering an elevated, modern luxury experience on incoming contacts (phone calls, emails, and chats) from customers.

• Responsibilities include supporting customers who contact for reasons such as:

• Placing an order

• Checking an order status

• Inquiring about a repair

• Seeking product information/recommendations

• Resolving an issue

• Soft sales are required.

​

 

Capabilities of Top Performing Agents for this Program

​

• Respond to incoming contacts from customers in a professional and efficient manner.

• Maintain knowledge and ability to effectively articulate the client brand, products, policies, and procedures.

• Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.

• Mitigate customer escalations through effective decision making and problem-solving skills.

• Leverage multiple systems and tools to effectively handle customer contacts.

• Simultaneously handle multiple tasks including contact handling and data processing.

• Passion for working within a group environment that delivers exceptional customer experiences.

• Demonstrated customer service skills, preferably in a retail and/or contact center environment.

• Effective decision-making, problem-solving and follow-up skills.

• Excellent verbal and written business communication skills.

• Ability to multi-task in a fast-paced environment and handle shifting priorities.

• Strong attention to detail.

• Intermediate computer skills, including proficiency in Windows navigation and MS Office.
  Luxury retail experience is an asset

Equipment Requirements

​

*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

Available Hours

7 days a week, 24 hours a day, 365 days

Client requests agents service 20 hours per week, 4 hours Sat ,Sun and/or Mon

 

 

Starting Pay: $12.00 per hour