What to Expect As An Agent

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• Assist members: 

With transportation to and from appointments. 

In resolving issues with previous appointments. 

With a transportation recovery where a scheduled trip has failed. 

With benefits eligibility.

• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.

• Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.

• Collaborating with various departments within the client to effectively address and resolve transportation and eligibility issues.​

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Capabilities of Top Performing Agents for this Program

 

• Deliver fluent written and verbal English

• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations

• Skill and efficiency in writing and verbal communication

• Knowledgeable, friendly, and eloquent customer service

• Showcasing expert sales techniques and ability to overcome customer objection

Equipment Requirements

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*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 

**Any other equipment needed will be advised of upon enrollment**

Available Hours

Monday-Friday 7 am-8 pm EST

**No Weekends***

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Client requests agents service 20 hours per week, 4 hours on Monday

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Starting Pay: $13.50 per hour