What to Expect As An Agent

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• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:

 

a vehicle that won’t start
flat tire(s)
keys locked inside a car
vehicle out of gas
vehicle in an accident

 

• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

• Probe to identify the need of the customer based on vehicle inoperable situation

• Identify the customer’s location using Google Maps and other client tools

• Provide policy coverage details based on the specific client program

• Secure a Service Provider to assist the customer, based on the  parameters of the policy’s program.

• Provide status updates to customers calling after the initial request for assistance was processed.

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Capabilities of Top Performing Agents for this Program

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• Deliver fluent written and verbal English

• Demonstrate a proven ability to deal with challenging customers and situations

• Be confident inability to achieve metrics

• Build and maintain strong working relationships through exceptional communication.

• Provide proven problem-solving capabilities to deliver practical solutions

• This is a best fit Opportunity for an agent wanting to service from 8: 00 AM – Noon EST and/or 4:00 PM -8:00 PM EST as 50% of hours offered fall in these drive time windows.

• A working knowledge of google maps and other mapping resources.

Equipment Requirements

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*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 


**Any other equipment needed will be advised of upon enrollment**
 

7 days a week, 

24 hours a day, 

365 days

 

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Client requests agents service 20 hours per week,  5 hours Sat and/or Sun

Starting Pay: $13.00 per hour